How to Keep More Donors Through Strategic Communications with Madeleine St. John

How to Keep More Donors Through Strategic Communications with Madeleine St. John

Julia Claire Campbell Fundraising, Nonprofits, Podcast

This episode is sponsored by RoundTable Technology – the Nonprofit IT Partner. On January 26, they are offering a free webinar on the exact steps required to secure and protect your nonprofit IT in the New Year. RoundTable Technology is a managed IT and cybersecurity services organization focusing on the nonprofit sector, with over 200 nonprofit clients. Head over to to save your seat now. Here’s to a wonderful 2023! 

Donor retention is the rate at which donors maintain their relationship with your organization and continue to donate over time. While the overall number of donors is climbing, repeat donor rates keep falling. What can we do to keep more of the donors we worked so hard to attract?

Madeleine St. John works with clients to develop communication strategy and content that centers the donor experience. Today’s donors crave engagement – which means today’s nonprofits have a special opportunity to intimately invite donors into their mission as partners and participants.

In this episode, you’ll learn Madeleine’s best tips to:

  • Keep your donors warm between campaigns or events
  • Leverage a welcome series and other automations for stewarding or nurturing new donors and other segments
  • Use your website content, layout, and a frictionless donation process as a critical element of the donor experience

Connect with Madeleine:

About Julia Campbell, the host of the Nonprofit Nation podcast:

Named as a top thought leader by Forbes and BizTech Magazine, Julia Campbell (she/hers) is an author, coach, and speaker on a mission to make the digital world a better place.

She wrote her book, Storytelling in the Digital Age: A Guide for Nonprofits, as a roadmap for social change agents who want to build movements using engaging digital storytelling techniques. Her second book, How to Build and Mobilize a Social Media Community for Your Nonprofit, was published in 2020 as a call-to-arms for mission-driven organizations to use the power of social media to build movements.

Julia’s online courses, webinars, and keynote talks have helped hundreds of nonprofits make the shift to digital thinking and how to do effective marketing in the digital age.

Take Julia’s free nonprofit masterclass,  3 Must-Have Elements of Social Media That Converts

Connect with me on LinkedIn: